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General Terms & Conditions
Terms and Conditions
We like to be as transparent as possible with all of our customers. Please read these Terms carefully before you submit your booking to AMR Deliveries. These Terms include, but are not limited to, explaining who AMR Deliveries are, our Services, the Services provided by our Subcontractors, the contract between you and AMR Deliveries and the contract between you and our Subcontractors.
Domestic: Domestic services provided within the United Kingdom and including ferry or water crossing.
“AMR Deliveries/Our/Us/We/Its”: refers to AMR Deliveries.
“Quote”: the quote given to you by AMR Deliveries in accordance with clause 3.5(a) together with any additional charges as set out in clause 3.5(d).
“Web Site”: our website, which can be found at www.AMR Deliveries.co.uk
“Booking”: acceptance of your Booking Request by AMR Deliveries.
“Booking Request”: the process of filling in the online form a customer inputs delivery or moving details into or sends details via a messaging service.
“Booking Request Form”: the form entitled “Booking Request Form” on the AMR Deliveries Site which you will have completed and submitted to AMR Deliveries and provides AMR Deliveries with the information we require to provide you with the Quote.
“Business Customer”: you are a Business Customer if you are entering into this agreement for provision of the Services in respect of your business, trade, craft or profession.
“Booking Form”: a full and complete list of all items and inventory to be transported by us or our Subcontractors.
“Contract”: once we have accepted your Booking Request, provided you with a Quote and you have confirmed that you wish to proceed with a Price Option, a Contract is created.
“Domestic”: domestic services provided within the United Kingdom and including any travel which includes crossing water (including any ferry crossing)
“Domestic Customer”: you are a Domestic Customer if you are entering into this agreement for provision of the Services as an individual in respect your home or on behalf of your family, guardians or carers.
“Hourly Rate Job”: shall have the meaning given to it in clause 3.
“Hourly Rate Vehicle”: this is the meaning given in clause 3.3.
“Insurer”: Fast Quote
“Subcontractors”: AMR Deliveries Subcontractors as described in these Terms.
“Price”: acceptance of a specific Price Option together with any agreed amendments.
“Price Options”: the Price Options provided to you in accordance with clause 2.5(a).
“Private Customer”: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services, wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.
“Services”: the services provided in accordance with these Terms.
“Terms”: these terms and condition on which we (and our Subcontractors) supply our Services to you.
“Urgent Booking”: a Booking made with less than 48 hours’ notice.
“Van Size”: this refers to the option on the Booking Request Form, which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Booking Form.
“Wait Time”: fifteen minutes.
“The Collection Point” means the address at which a Consignment is received or collected by us.
“The Delivery Point” means the address to which any Consignment is delivered.
2.1 Who We Are
We are Adam Reed and Craig Moorby (Partnership) trading as AMR Deliveries. Our registered office is at Crown Stores Alexandra Road Swadlincote Derbyshire DE119AX.
2.2 How To Contact Us
You can contact Us by:
2.3 How AMR Deliveries Will Contact You.
If we have to contact you, we will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message to the mobile number provided in your Booking Request Form.
If we have confirmed that you are a Domestic or Business Customer when you enter into the Contract with AMR Deliveries in accordance with these Terms, it will be on the basis that AMR Deliveries are acting as a service provider. AMR Deliveries are entitled and authorised to enter into this Contract with you on their behalf and to arrange the Services as an agent. This Contract governs your relationship with AMR Deliveries and also with our Subcontractors.
3.1 The Quote
3.2 If AMR Deliveries Does Not Accept Your Booking Request.
If AMR Deliveries or its Partner is unable to undertake the Services or decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. AMR Deliveries will use its reasonable endeavours to try and find another Partner to undertake the Services on your behalf. Accepting your Booking Request is at AMR Deliveries and / or its Partner’s discretion.
3.3 Your Booking Reference Number.
Upon confirming your Booking Request, AMR Deliveries will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting AMR Deliveries.
4.1 Your Booking
As set out above, AMR Deliveries will supply you with Price Option dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the Price Option, any alteration to the information supplied on the Booking Request Form may subsequently alter the Price.
Accepting a particular Price Option that best suits your needs and supplying AMR Deliveries with your payment details creates a contract between you and AMR Deliveries and/or Our Partner (Contract) and grants us authority to confirm to the relevant Partner that you have accepted the Price Option and that they will undertake the Services for you at the agreed Price.
4.3 Services AMR Deliveries Do Not Provide
4.4 Additional Services
4.5 The Service Provider
The Services will be provided by AMR Deliveries or one of its Subcontractors. The Subcontractors are approved by the AMR Deliveries team for suitability and eligibility.
5.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, neither AMR Deliveries nor the Partner is liable to you for any losses incurred.
6.1 Consumers Statutory Cancellation Right
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.
6.2 Postponement & Cancellation By The Customer
If you wish to postpone or cancel the Contract please notify us, in writing as soon as possible. If you cancel by telephone we will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:
6.3 Cancellation By AMR Deliveries and its Subcontractors
7.1 AMR Deliveries shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract subject to 7.6.
7.2 We will accept liability for damage to your premises and goods subject to you producing satisfactory evidence that the damage was caused by Us or our Partner and not by you or a third party. Their liability to you is limited as follows:
7.3 Neither AMR Deliveries nor its Subcontractors are liable for:
7.1 to 7.3 (inclusive), neither AMR Deliveries nor its Subcontractors are liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of our Partner’s negligence or breach of contract.
7.4 Events Outside Of Our Control.
Neither AMR Deliveries nor its Subcontractors are liable for any damage or loss if any of the below occur:
7.6 Neither we nor our Subcontractors will exclude our liability for death or personal injury caused by our or the Partner’s negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.
7.7 None of our employees or subcontractors other than the Partner who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under the Contract.
7.8 Delays In Transit:
8.1 Insurance Cover is provided by the Insurer.
8.2 Basic Cover is included in the Price. This provides:
8.3 You shall not take or fail to take any action or permit anything to occur that would entitle the Insurer not to pay any claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).
8.4 AMR Deliveries and or its Subcontractors and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.
Delays In Transit:
9.1 AMR Delivers and/or its Subcontractors have the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.
9.2 If full payment of any monies owed by you to AMR Deliveries is not received within 90 days We shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the money you owe to us.
12.1 Complaints About Our Services
If you have any complaints about our Services, please contact us via the firstname.lastname@example.org and we will endeavour to review your complaint and make any necessary actions within 7 days of the complaint being received.
You can visit the citizens advice website on www.adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legal rights.
13.1 Your Personal Information.
We will use the personal information you provide to us:
13.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
14.1 Rights Under The Contract
The Contract is between you and AMR Deliveries. No other person has rights to enforce any of its terms unless expressly provided for in these Terms.
14.2 The Law And The Contract
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
14.3 Enforcing The Contract
If we do not enforce these Terms immediately, or if you break the Contract and we delay taking steps against you that will not prevent us taking steps against you at a later date.
14.4 Applicable Laws To The Contract
These Terms are governed by English law and you can only bring legal proceedings in the English courts.
Dated: 1 June 2023
AMR Deliveries is a local courier and delivery service based in Swadlincote, UK – Operating Nationally.
Our website address is: https://www.amrdeliveries.co.uk
We do not actively collect personal data for marketing purposes unless an explicit opt-in is provided or we have a legitimate reason to contact you. The only data we store is covered by the key lawful basis for data processing set out by ICO in the General Data Protection Regulation (GDPR).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you become an active customer, in which case we may contact you under the legitimate business interest claus or in relation to your contract. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
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We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Google Analytics Cookies on this website use the following names:
The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track you as you navigate our website;
(2) to analyse the use of our website;
__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Safari you can block cookies by selecting Private browsing.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer:
In Internet Explorer, you must manually delete cookie files;
In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.
Obviously, doing this may have a negative impact on the usability of many websites.
Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service. Any messages sent to us via a contact form on this website are sent by email directly to us for processing. We do not use an external monitoring system at this time.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO (Data Protection Officer), please use the contact details on the contact us page.
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